FAQs

1. How can I verify my email if I never received a verification email or the link expired?
Please contact us at [email protected] for manual verification.

2. I spotted a koala but couldn’t access my phone. Can this information still be used?
Yes! Please email us at [email protected] with any photos, location (GPS if possible), date/time, and your consent for its use in our National Koala Monitor. No personal data is used.

2. I have some feedback and ideas about how to improve the app, who can I send this to?
Please email us at [email protected]. You can also submit feedback by tapping "Feedback" in the app itself, or physically shaking your phone to launch the feedback menu.